Terms & Conditions RajaCuan – A Complete Guide for Malaysian Players

Welcome to RajaCuan — Malaysia's trusted online casino and Sports Betting platform. These Terms and Conditions ("Terms") govern your access to and use of the RajaCuan website, mobile application, services, games, and all content provided by our platform.

By creating an account on RajaCuan, making a deposit, joining any game, or using any feature on our platform, you automatically agree to be bound by these Terms and all other policies referenced herein, including Privacy Policy and Responsible Gaming Policy us.

RajaCuan only accepts members who meet all of the following eligibility criteria. Registrations that do not satisfy these requirements are invalid, and RajaCuan reserves the right to close such accounts at any time.

• Age: Applicants must be at least 18 years of age at the time of registration. RajaCuan conducts systematic age verification and reserves the right to request identification documents for further validation.
• Location: The RajaCuan platform is intended for users in Malaysia. Accessing it from regions where online gambling is strictly prohibited is entirely the user's own responsibility.
• One Account Only: Each individual is permitted to hold only one (1) active RajaCuan account. This includes one account per phone number, per email address, per primary IP address, and per payment method.
• Legal Capacity: Applicants must have full legal capacity to enter into a binding agreement. Individuals who have been declared bankrupt or are subject to a debt management order are not permitted to register.
• Restricted Non-Residents: Citizens or permanent residents of certain countries prohibited under international law are not eligible to register. The current list is available through RajaCuan customer support.

RajaCuan's registration process is designed to be as straightforward as possible while maintaining high security standards. The following rules apply to your account information.

Required Information

• Full name as shown on your Malaysian identity card (MyKad or passport)
• An active Malaysian mobile number for OTP verification
• Exact date of birth for age verification
• A strong password (minimum 8 characters, combining letters and numbers)

KYC (Know Your Customer) Process

RajaCuan reserves the right to request identity verification documents (KYC) at any time, particularly prior to processing withdrawals exceeding RM5,000 or when suspicious account activity is detected. Documents that may be requested include a copy of your MyKad, a recent utility bill, or a bank statement. Failure to provide the requested documents within 72 hours may result in a temporary account suspension.

RajaCuan supports a wide range of local Malaysian payment methods to make deposits and withdrawals as convenient as possible. All transactions are processed securely using 256-bit SSL encryption.

Accepted Payment Methods

Withdrawal Rules

• The minimum withdrawal amount is RM50 for all payment methods.
• Withdrawals must be made to the same payment method used for the deposit, in compliance with anti-money laundering requirements.
• RajaCuan reserves the right to request KYC verification for withdrawals exceeding RM5,000 per day.
• Any bonus balance that has not met the rollover requirements cannot be withdrawn until those conditions are fulfilled.
• No fees are charged for standard withdrawals. Express fees may apply for certain instant withdrawal services.

RajaCuan offers a wide range of attractive bonuses and promotions to our members. All bonuses are subject to specific terms and conditions that must be understood before any claim is made.

General Bonus Terms

• Welcome Bonus: For new members only. One (1) welcome bonus claim per player, per phone number, and per device/IP. A 10x rollover on the total amount (deposit + bonus) applies.
• Validity Period: All bonuses have a validity period as stated in their respective promotions. Any bonus not used within the validity period will expire automatically.
• Rollover Contribution Rate: Slots contribute 100%, Live Casino 100% (except even-money bets, which contribute 10%), Sports Betting 100%. Certain games may be excluded.
• Bet Limit While Bonus is Active: While a bonus is active, the maximum permitted bet is RM50 per round/wager for casino games.
• Bonus Abuse Detection: Any attempt to abuse bonuses — including hedging, multi-account betting, or employing unjustifiably low-risk wagering strategies while a bonus is active — may result in bonus forfeiture.

All games offered at RajaCuan — including slots, live casino (baccarat, roulette, blackjack, sic bo), Sports Betting (Malaysia Super League football, EPL, badminton), e-sports, and virtual sports — are subject to the following rules.

• Final Decisions: All game outcomes recorded by the RajaCuan system are final and binding, and may not be disputed unless a verified technical error is proven.
• Technical Disruption: In the event of a technical disruption during gameplay, RajaCuan reserves the right to cancel or void the affected round(s)/bet(s). All wagered amounts will be fully refunded.
• Certified RNG: All slots, digital roulette, and blackjack games use a Random Number Generator (RNG) system certified by recognised independent bodies. Results are completely random.
• Betting Limits: Every table and game has set minimum and maximum bet limits. These limits are subject to change based on ongoing promotions.
• Sports Betting: Sports Betting outcomes are based on the official results issued by the respective competition organiser. Postponed or cancelled matches will be settled in accordance with the applicable RajaCuan Sports Betting rules.

You are fully responsible for maintaining the security of your RajaCuan account. The following are your responsibilities as an account holder.

• Never share your password or account login details with anyone, including family members.
• Use a strong, unique password that is not shared with any other account. Update your password regularly.
• Enable two-factor authentication (2FA) via your account settings for an added layer of security.
• Log out of your account after every session, especially when using a public or shared device.
• Contact RajaCuan support immediately if you suspect your account has been compromised or accessed without your authorisation.

RajaCuan shall not be held liable for any losses arising from unauthorised access to your account resulting from your own negligence in safeguarding your login credentials.

RajaCuan maintains a zero-tolerance policy against fraud, manipulation, and platform abuse. The following activities are strictly prohibited and may result in immediate account closure and potential legal action.

• Registering or using multiple accounts to claim bonuses
• Money laundering through the platform
• Use of automated software (bots), data scraping tools, or other unauthorised programs
• Intentional exploitation of technical bugs or system vulnerabilities
• Communicating in a rude, threatening, or intimidating manner toward support staff
• Buying or selling a RajaCuan account to a third party
• Collusion between players in Live Casino or poker games

RajaCuan takes our responsible gaming commitment seriously. We believe online entertainment should be enjoyed safely and within one's means. A range of self-control tools are available within your account.

• Deposit Limit: Set daily, weekly, or monthly deposit limits to keep your spending in check
• Loss Limit: Set a maximum loss limit over a defined period to manage your financial risk
• Playing Time Limit: Set a limit on your playing time per session or per day
• Temporary Self-Exclusion: Take a break from the platform for 24 hours, 7 days, or 30 days as needed
• Permanent Self-Exclusion: Permanent account closure option for those who need help overcoming problem gambling

Please visit the Responsible Gaming us for more information on all available responsible gaming tools.

To the extent permitted by applicable law, RajaCuan, its directors, employees, agents, and service partners shall not be liable for:

• Any indirect, consequential, or special losses arising from the use of the platform
• Service disruptions caused by factors beyond our control (force majeure)
• Losses resulting from unauthorised account access due to player negligence
• Technical issues with the player's own device, internet connection, or software

RajaCuan's maximum liability to any player under any circumstances is limited to the total deposits made by that player in the 30 days preceding the claim.

RajaCuan reserves the right to amend, add to, or revise these Terms & Conditions at any time without prior notice. However, we endeavour to inform players of any material changes via in-platform notifications or their registered email address.

Your continued use of the RajaCuan platform after any changes to the Terms take effect constitutes your acceptance of the updated version. It is your responsibility to review this Terms & Conditions page periodically to stay informed of the latest version.

If you have any questions, concerns, or feedback regarding these Terms & Conditions, please contact the RajaCuan support team through the following:

• Live Chat: Available 24 hours a day, 7 days a week via the chat icon at the bottom right corner of the platform
• Email: support@rajacuan.plus — we respond within 24 business hours
• FAQ: Visit FAQ page us for quick answers to the most frequently asked questions

Our support service is available in both Bahasa Melayu and English. We are committed to providing accurate, clear, and helpful responses to every enquiry we receive.