Privacy Policy RajaCuan – Malaysia Player Data Protection

RajaCuan ("we", "the platform", or "RajaCuan") respects the privacy of every individual who interacts with our platform. This Privacy Policy has been formulated in accordance with the requirements of the Personal Data Protection Act 2010 (PDPA) Malaysia, which governs how organisations collect, process, and store the personal data of Malaysian citizens.

This Policy applies to all information collected while you use the RajaCuan platform, including during account registration, making deposits or withdrawals via DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, or FPX Maybank2u and CIMB Clicks, playing slots, Live Casino, roulette, blackjack, betting on Malaysia Super League or EPL matches, or interacting with any feature on our platform.

RajaCuan only collects information that is strictly necessary to provide a safe, fair, and quality service to our players. The following are the categories of data we collect.

How We Collect Data

• Directly from you: During account registration, form submissions, and when contacting customer support
• Automatically: Through cookies, server logs, and tracking technologies when you use the platform
• From third parties: Identity verification providers, payment platforms, and age verification service providers

Every piece of data we collect has a clear and legitimate purpose. RajaCuan will not use your data for purposes unrelated to the provision of platform services without your prior consent.

• Account Management: Creating and managing your RajaCuan account, including identity verification and the KYC process
• Payment Processing: Securely processing deposits and withdrawals via DuitNow, Touch 'n Go, GrabPay, Boost, ShopeePay, and FPX
• Gaming Services Provision: Enabling you to play slots, Live Casino, roulette, blackjack, Virtual Sports, and place bets on matches
• Bonus & VIP Management: Managing welcome bonuses, promotions, and the VIP Rewards programme based on your gaming activity
• Security & Fraud Prevention: Identifying and preventing fraud, money laundering, and unauthorised account access
• Customer Support: Helping resolve enquiries, complaints, and technical issues you report
• Responsible Gaming: Monitoring play patterns to identify potential gambling issues and support players who need help
• Legal Compliance: Meeting reporting and legal compliance requirements applicable in Malaysia

RajaCuan does not sell, rent, or disclose your personal data to third parties for marketing purposes without your explicit consent. However, there are limited circumstances in which we may need to share information for operational purposes.

Authorised Service Providers

• Payment Providers: DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, and FPX banking institutions require minimum transaction data to process payments
• Game Providers: Gaming software providers (such as Pragmatic Play and Habanero) receive the game data necessary to operate games fairly
• Identity Verification Services: Third-party KYC providers who assist us in verifying player identities in line with legal requirements
• Cloud & IT Services: Technical infrastructure providers supporting RajaCuan platform operations, bound by strict confidentiality agreements

Legally Required Disclosure

RajaCuan may be required to disclose your personal data to the relevant authorities when mandated by Malaysian law, including the Companies Commission of Malaysia (SSM), the Ministry of Home Affairs, or other enforcement bodies.

Player data security is an absolute priority for RajaCuan. We continuously invest in security infrastructure to ensure your data is always protected from unauthorised access, breaches, or misuse.

• 256-bit SSL Encryption: All communications between your device and RajaCuan's servers are encrypted using 256-bit SSL — the same standard used by Malaysia's major banks
• Stored Data Encryption: All sensitive data stored in our database, including financial and identity information, is encrypted using AES-256.
• Two-Factor Authentication (2FA): Players are encouraged to enable 2FA for an added layer of security on their accounts
• Continuous Monitoring: An automated 24/7 monitoring system tracks all account activity to detect suspicious patterns
• Regular Security Audits: RajaCuan conducts regular internal and external security audits to identify and address potential vulnerabilities
• Internal Access Controls: RajaCuan staff may only access player data that is necessary to carry out their duties, in accordance with the principle of minimum access.

The RajaCuan platform uses cookies and similar tracking technologies to enhance user experience, analyse platform usage, and deliver relevant content. Below are the types of cookies we use.

You can manage cookie settings through your web browser. Please note that disabling essential (Essential) cookies may affect core RajaCuan platform functionality, including the ability to log in and make transactions.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by RajaCuan.

To exercise any of the above rights, please contact us by email at privacy@rajacuan.plus or via Live Chat on the platform. We are committed to responding within 14 business days.

RajaCuan does not retain your personal data longer than necessary for the purposes outlined in this Privacy Policy, or as required under Malaysian law.

• Active Account Data: Retained for as long as your account is active and for 2 years following your last activity
• Financial Transaction Records: Retained for 7 years in accordance with Malaysia's taxation and anti-money laundering legal requirements
• Game Logs: Retained for 3 years for dispute resolution and audit purposes
• Support Communication Records: Retained for 2 years from the date of last interaction
• Marketing Data: Retained until you withdraw consent or request deletion

Once the prescribed retention period expires, your data will be securely deleted or anonymised using methods that ensure it cannot be re-identified.

The RajaCuan platform may contain links or integrations with third-party services such as game providers and payment platforms. Once you leave the RajaCuan platform and access a third-party website or service, RajaCuan's Privacy Policy no longer applies.

We encourage you to read the privacy policy of every third-party platform you use. RajaCuan is not responsible for the privacy practices of websites or services not operated by us.

The RajaCuan platform is strictly for individuals aged 18 and above. We do not knowingly collect personal data from anyone under 18. If we discover that a minor's data has been collected without our knowledge, we will take immediate action to delete that data and close the account in question.

RajaCuan reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or platform improvements. Where material changes are made, we will notify you via an in-account notification or your registered email address at least 14 days before the changes take effect.

Continued use of the RajaCuan platform after any changes take effect constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.

If you have any questions, concerns, or requests regarding your personal data or RajaCuan's Privacy Policy, please reach out to us through any of the following channels. Our privacy team is ready to assist you in Bahasa Melayu.